Kentish Town Removals Service Terms and Conditions
These Terms and Conditions govern the provision of domestic and commercial removals and associated services by the company trading under the name Removals Kentish Town. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before arranging any service with us.
1. Definitions
In these Terms and Conditions the following expressions shall have the meanings set out below:
1.1 "Company" means the removals service provider trading as Removals Kentish Town.
1.2 "Customer" means any individual, partnership, company or organisation requesting or using the services of the Company.
1.3 "Services" means removals, packing, loading, transport, unloading, storage, waste removal and any related services provided by the Company.
1.4 "Goods" means all items handled, transported or stored by the Company on behalf of the Customer.
1.5 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.
2. Scope of Services
2.1 The Company provides local and regional removals and related services for domestic and commercial customers. Services may include packing, dismantling and reassembly, loading and unloading, and short term storage, as agreed in writing.
2.2 The exact scope of Services will be set out in the quotation or booking confirmation. The Company is not obliged to provide any services not expressly agreed.
2.3 Any advice given by the Company regarding timings, parking requirements, access arrangements or packing is provided in good faith but does not form a guarantee unless expressly stated as such in writing.
3. Quotation and Pricing
3.1 All quotations are based on the information supplied by the Customer, including property addresses, access conditions, the volume and nature of Goods, and any special requirements.
3.2 Quotations are normally provided as fixed prices or hourly rates. The basis of the quotation will be clearly stated in the written estimate or confirmation.
3.3 Quotations are valid for a limited period, which will be specified by the Company. The Company reserves the right to revise any quotation if the booking is not made within the validity period.
3.4 The Company may adjust the price if:
a) the Customer's requirements change from those originally stated;
b) there are delays or additional work arising from incorrect or incomplete information;
c) access at either property is significantly more difficult than anticipated;
d) parking arrangements are not as agreed or reasonably expected;
e) the move takes longer due to circumstances outside the Company's control.
3.5 All prices are quoted exclusive of any applicable taxes or statutory charges unless expressly stated otherwise.
4. Booking Process
4.1 A booking is made when the Customer accepts the quotation and the Company issues a written or electronic confirmation. At this point a binding Contract is formed.
4.2 The Customer is responsible for checking that all details in the quotation and confirmation are accurate, including dates, addresses, access information and the description of Goods and Services.
4.3 The Company may require a deposit to secure a booking. The amount and due date of any deposit will be stated in the quotation or confirmation.
4.4 The Company reserves the right to refuse any booking at its sole discretion.
5. Customer Responsibilities
5.1 The Customer must ensure that:
a) adequate and legal parking is available for the vehicle or vehicles used by the Company;
b) all necessary permissions or permits for parking, loading or unloading are obtained in advance;
c) access to the property and all relevant rooms is safe, clear and suitable for moving the Goods;
d) all Goods are properly packed and prepared for transport, unless packing services have been booked;
e) any delicate, high value or fragile items are clearly identified to the Company prior to loading.
5.2 The Customer warrants that they are the owner of the Goods or are authorised by the owner to enter into this Contract and to allow the Company to handle the Goods.
5.3 The Customer must not include in the Goods any items which are hazardous, explosive, flammable, illegal, or otherwise unsuitable for transport or storage, such as gas cylinders, firearms, live animals, perishable foods, or corrosive substances.
6. Payments and Charges
6.1 Payment terms will be stated in the quotation or confirmation. Unless otherwise agreed in writing, payment for removals services is due on or before the day of the move and before unloading is completed.
6.2 The Company accepts payment by methods notified to the Customer in advance. The Company is not obliged to accept cheques or cash unless agreed.
6.3 If payment is not made in accordance with the agreed terms, the Company may:
a) suspend or withhold Services, including unloading or delivery of Goods;
b) charge interest on overdue sums at the maximum rate permitted by law from the due date until payment is received in full;
c) retain possession of the Goods until all outstanding sums, including any storage or additional charges, are paid.
6.4 Where Services are charged on an hourly basis, time is calculated from the arrival of the crew at the first address until completion of the job, including travel between addresses and any waiting time caused by the Customer or third parties.
6.5 Additional charges may apply for waiting time, extra labour, extra packaging materials, assembly or dismantling not included in the original quotation, changes in address, or services carried out outside normal working hours.
7. Cancellations and Amendments
7.1 The Customer may cancel or amend a booking by giving notice to the Company. All cancellations and amendments must be confirmed by the Company.
7.2 If the Customer cancels the booking, the Company reserves the right to charge a cancellation fee as follows, unless different terms are stated in the quotation:
a) cancellation more than seven days before the agreed service date: no cancellation fee, and any deposit may be refunded or transferred at the Company's discretion;
b) cancellation between seven and two days before the agreed service date: up to 50 percent of the quoted price;
c) cancellation within 48 hours of the agreed service date or failure to be available on the day: up to 100 percent of the quoted price.
7.3 If the Customer wishes to change the date, time or scope of the Services, the Company will endeavour to accommodate the change but cannot guarantee availability. Price adjustments may apply.
7.4 The Company may cancel or postpone the Services in the event of circumstances beyond its reasonable control, including but not limited to adverse weather, road closures, vehicle breakdowns, staff illness, or safety concerns. In such cases the Company's liability will be limited to refunding any deposit for Services not provided, or rearranging the service date by agreement.
8. Access, Parking and Delays
8.1 The Customer is responsible for ensuring adequate parking for the Company's vehicles in close proximity to the property. Any parking charges or fines incurred as a result of insufficient or unsuitable parking arrangements may be added to the Customer's invoice.
8.2 The Customer must inform the Company in advance of any potential access issues, including narrow streets, low bridges, staircases, lifts, distance from parking to property, or other restrictions.
8.3 The Company is not liable for delays caused by traffic, roadworks, access restrictions, waiting for keys, or any circumstances beyond its control. Any additional time required as a result of such delays may be chargeable.
9. Handling, Packing and Excluded Items
9.1 If the Customer carries out their own packing, the Company will not be liable for damage arising from improper packing or unsuitable containers.
9.2 The Company may refuse to move any item which, in its reasonable opinion, cannot be moved safely or may cause damage to property, vehicles or other Goods.
9.3 The following items are excluded from the Services unless expressly agreed in writing:
a) jewellery, watches, precious metals and stones;
b) cash, credit cards and financial documents;
c) important documents such as passports, title deeds and legal papers;
d) items of exceptional value, antiques or works of art above normal household value;
e) live plants and animals;
f) any items classified as hazardous or prohibited under relevant regulations.
10. Liability and Limits of Responsibility
10.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.
10.2 The Company's liability for loss of or damage to Goods arising from its negligence or breach of Contract shall be limited to the lower of:
a) the reasonable repair cost of the damaged item; or
b) the current market value of the item at the time of loss or damage.
10.3 The Company will not be liable for:
a) loss or damage arising from inherent defects, pre existing damage, wear and tear, or the fragile nature of items;
b) loss or damage to Goods packed by the Customer, unless there is clear evidence of mishandling by the Company;
c) loss of data or records stored on computers, devices or media;
d) indirect or consequential loss, including loss of profit, revenue, opportunity or enjoyment;
e) damage to items that are dismantled or reassembled at the Customer's request where manufacturer instructions are not available or the items are not designed for repeated dismantling.
10.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible, and in any event no later than seven days after completion of the Services. The Customer must provide reasonable evidence of loss or damage.
10.5 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, or any other liability that cannot lawfully be limited or excluded.
11. Insurance
11.1 The Company maintains appropriate insurance cover for its legal liabilities in connection with the provision of the Services.
11.2 The Customer is responsible for ensuring that their own household or business insurance provides adequate cover for their Goods in transit and during the move. The Customer may arrange additional insurance at their own cost if desired.
12. Waste, Disposal and Environmental Regulations
12.1 The Company operates in accordance with applicable waste and environmental regulations in the United Kingdom.
12.2 The Company will only remove or dispose of waste or unwanted items as part of the Services where this has been agreed in advance and priced accordingly.
12.3 Certain items, including electrical goods, mattresses, construction materials and hazardous substances, are subject to specific disposal requirements and may incur additional charges or be refused.
12.4 The Customer is responsible for accurately describing any items intended for disposal. The Company reserves the right to refuse items which it is not authorised or properly equipped to transport or dispose of.
12.5 The Customer remains legally responsible for any unlawful or improper disposal of waste requested by them. The Company will not agree to dispose of items in any way that breaches relevant laws or regulations.
13. Storage Services
13.1 If the Company provides storage, the specific terms, charges and conditions of storage will be set out separately or in the quotation.
13.2 Storage charges are normally payable in advance. Failure to pay storage fees may result in the Company exercising a lien over the Goods.
13.3 The Customer must not store any prohibited, perishable or hazardous items and must keep the Company informed of their current contact details.
14. Complaints and Dispute Resolution
14.1 The Company aims to provide a professional removals service in Kentish Town and surrounding areas and takes any complaint seriously.
14.2 If the Customer has a complaint, they should raise it with the team on the day where possible so that the Company can attempt to resolve the issue immediately.
14.3 If the issue is not resolved on the day, the Customer should set out full details of the complaint in writing within seven days of completion of the Services.
14.4 The Company will investigate and respond to the complaint within a reasonable time. Both parties will seek to resolve disputes amicably. This does not affect the Customer's right to take legal action if a satisfactory resolution cannot be reached.
15. Data Protection and Confidentiality
15.1 The Company will handle personal data provided by the Customer in accordance with applicable data protection laws in the United Kingdom.
15.2 The Company will only use the Customer's personal information for the purpose of providing the Services, administration, and fulfilling legal obligations.
15.3 The Company will not sell or disclose personal data to third parties except where necessary to perform the Services, to obtain professional advice, or where required by law.
16. Force Majeure
16.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, acts of government, strikes, lockouts, accidents, road closures, or power failures.
16.2 In such circumstances, the Company may suspend the Services for the duration of the event, or, by agreement with the Customer, reschedule the work.
17. Variation of Terms
17.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.
17.2 Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of the Company.
18. Severability
18.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
19. Governing Law and Jurisdiction
19.1 These Terms and Conditions, and any Contract between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.
19.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Contract, including any non contractual disputes or claims.
By booking or using the Services of Removals Kentish Town, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
